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Frequently Asked Questions

When are you Open?

  • All locations are open Monday through Saturday, 10am - 6pm.
  • Our Woodwind & Brasswind Repair Shops are available Monday through Friday, 10am - 6pm.
  • Our Guitar Repair Benches are available Monday through Saturday, 10am - 6pm.

How can I reach you?

  • Contact Us:
  • Call Us: 817-736-1633

Do you ship Internationally?

  • Unfortunately no, currently we only ship within the United States.

Do you sell Gift Cards?

  • Yes we do! Currently we sell Gift Cards for In-Store use only.

How can I pay?

  • In-Store: cash, check, all major Credit Cards, Apple Pay, Google Pay, Samsung Pay, debit card, Synchrony, Progressive, and Tarpley Music Gift Cards.
  • Online: All major credit cards, Apple Pay, Shopify Pay, and PayPal.

Do you offer curbside pickup?

  • Absolutely! Feel free to browse online and when you're ready to checkout, just select "Curbside Pickup" at checkout and we'll let you know as soon as your order is ready.

Do you offer music lessons?

  • We don't offer lessons directly, but we do have a list of teachers in the areas surrounding our stores. 

Are prices on the website the same as in the store?

  • Yes, all prices are the same whether in-store or on the website.

What is your Return Policy?

  • Please read our full Return Policy here.

Do you ship in extreme cold or hot temperatures?

  • We ship all year round. If you are aware of an extreme hot or cold spell to your area, please notify us that you wish to delay shipment until the weather is more favorable.

School, University or Government?

  • We have dedicated teams of experts servicing the school & government sectors.