Return Policy

NEW ITEMS

Returnable within 14 days of delivery.

USED & VINTAGE ITEMS

Returnable within 3 days of delivery.

GENERAL TERMS

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

REFUNDS

Buyer receives a full refund in their original payment method less any shipping charges.

SPECIAL CONDITIONS

- New Items: Most new, untouched, unopened items may be returned within 14 days of the date of delivery for a full refund, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Tarpley Music reserves the right to refuse any return if item is not in new, untouched, or unopened condition.

- Used & Vintage Items: Most vintage & used items may be returned within 3 days from the date of delivery. All vintage and used refunds may be subject to a small 5% restocking fee, as well as original outbound shipping costs. Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment.

- The following items are not returnable under any circumstances: - Strings (Guitar, Bass, Orchestra) - Reeds - Drumheads - Drumsticks - Software - Sheet Music - DVDs/CDs - Harmonicas - Mouthpieces - Earbuds/Headphones (if unsealed) - Or any item that may come in contact with the mouth or ears.

- Items sold "As-Is" and cannot be returned unless it arrives in a condition different from how it was described or photographed.

- We strive to process all refunds within 1 to 3 business days of the return been received at our location. The time it takes for the refund to post to your account could vary based upon your bank's processing times.

- Items purchased online cannot be returned in-store, but must be shipped back to our warehouse location.

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The Return Policy above pertains to Tarpley Music (tarpleymusic.com), if you would like to view the Return Policy for Online Rentals (rentals.tarpleymusic.com) you can find it here: Tarpley Music - Online Rental Returns

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