Return Policy

NEW ITEMS

Returnable within 14 days of purchase. Online: items may be returned within 14 days of the date of delivery

USED & VINTAGE ITEMS

Returnable within 3 days of purchase. Online: Used & Vintage items may be returned within 3 days from the date of delivery.

GENERAL TERMS

Items must be returned in original condition with all original packaging, manuals, accessories, and no signs of use. Tarpley Music reserves the right to refuse any return if item is not in new, untouched, or unopened condition. All refunds are subject to manager approval. Online: Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Items purchased online cannot be returned in-store, but must be shipped back to our warehouse location.

RE-STOCKING FEE

New items without the original packaging will require a 10% restocking fee. All vintage and used returns are subject to a 5% restocking fee.

REFUNDS

Buyer receives a full refund in their original payment method* less any restocking charges. Credit and Debit refunds will only be allowed on the exact card that was used in the original transaction. Checks: Purchases made by check cannot be refunded for 13 days following the purchase to insure your check has cleared the bank.** Online: Buyer receives a full refund in their original payment method☨less outbound shipping costs and less any restocking charges.

RETURNS W/ PROMOTIONAL PRODUCT

Returns made that had promotional product given away with them (ex: patch cables with a pedal) require that the promotional product also be returned. If the promotional product is not returned, then the full retail value of the promotional item will be deducted from the returned total. Promotional product without original packaging will require a 10% restocking fee based on TMC Price.

SPECIAL ORDERS

Special Order items are ordered for your specific requirements, and therefore cannot be returned, refunded or exchanged.

LAYAWAY

Items purchased on Layaway cannot be returned, refunded or exchanged.

NON-RETURNABLE ITEMS

Special Orders, Layaway, Software, DVDs, CDs, Tapes, Sheet Music, Oversized or Overweight Items, Discontinued Products, Closeouts, Items sold “As-Is”, Speakers, Tubes, Personal items (earphones, headphones, mouthpieces, harmonicas and any product that comes in contact with eyes, ears or mouth), Strings (Guitar, Bass, Violin, Cello, Viola, Banjo, Mandolin, Bajo, Uke, and any other string instrument), Reeds, Drumheads, and Drumsticks.

GIFT CARDS

Gift Cards are not redeemable for cash or credit. No refunds. We will not replace lost or stolen gift cards.

LOYALTY POINTS

In the event of a return the Buyer will receive a full refund in their original payment method* less any restocking charges and less the Loyalty Points amount used in the original transaction. The Buyer forfeits the Loyalty Points used in the original transaction.

* Cash refunds over $50 will be issued a check from our corporate office within 10 days of the return.
** Check refunds will be issued a check from our corporate office within 10 days of the return.
☨We strive to process all refunds within 1 to 3 business days of the return been received at our location. The time it takes for the refund to post to your account could vary based upon your bank's processing times.

Online Terms are listed in addition to Tarpley Music’s General Terms. Online Terms do not apply to purchases made in person at a Tarpley Music store location.

Terms & Conditions listed within our Return Policy are subject to change without prior notice from Tarpley Music. Questions & Complains sent to: Tarpley Music Company, Inc. – P.O. Box 8150, Amarillo, TX 79114

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The Return Policy above pertains to Tarpley Music (tarpleymusic.com), if you would like to view the Return Policy for Online Rentals (rentals.tarpleymusic.com) you can find it here: Tarpley Music - Online Rental Returns

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