Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 3 days of delivery.
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Buyer receives a full refund in their original payment method less any shipping charges.
• New Items: Most new, untouched, unopened items may be returned within 14 days of the date of delivery for a full refund, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Tarpley Music reserves the right to refuse any return if item is not in new, untouched, or unopened condition.
• Used & Vintage Items: Most vintage & used items may be returned within 3 days from the date of delivery. All vintage and used refunds may be subject to a small 5% restocking fee, as well as original outbound shipping costs. Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment.
• The following items are not returnable under any circumstances: - Strings (Guitar, Bass, Orchestra) - Reeds - Drumheads - Drumsticks - Software - Sheet Music - DVDs/CDs - Harmonicas - Mouthpieces - Earbuds/Headphones (if unsealed) - Or any item that may come in contact with the mouth, nose, or ears.
• Lifestyle & Clothing Items: - Tarpley Music utilizes a third-party platform (Printful) to provide guests with branded clothing and lifestyle products. These items are produced as they are ordered, and are therefore considered "Custom" products. Custom products are not eligible for returns at any Tarpley Music location, and we do not offer refunds for custom products. We don't allow returns of clothing ordered in the wrong size or color, and we do not cover buyer’s remorse for custom orders.
• Items sold "As-Is" and cannot be returned unless it arrives in a condition different from how it was described or photographed.
• We strive to process all refunds within 1 to 3 business days of the return been received at our location. The time it takes for the refund to post to your account could vary based upon your bank's processing times.
Special Note: Facebook, Instagram, and other social media platforms where you might see us advertise product, cannot and do not dictate our Return Policy.