Our 22 Essentials
Practice Blameless Problem Solving
If a problem arises, our first course of action will be to solve the problem. We will not be concerned about who made the mistake. Let us work together to find a solution.
Follow through with an issue all the way. If it is your direct responsibility, handle it with excellence. If it falls under another department, be sure it has moved to the proper area and follow up until resolution is confirmed.
We demonstrate our dependability by keeping our word consistently. We respect time commitments to ourselves and others. We complete projects efficiently, accurately, and with excellence.
Strive for Excellence
Do not settle for less than your best. Excellence does not happen by accident. If is a result of high intention, hard-working sincere effort, skillful execution, and developing the mindset to see obstacles as opportunities. Our high standards separate us from our competition.
Pay Attention to Detail
Be Happy and Enjoy
Show Respect to All
Communicate Expectations Clearly
Care for Our Community
Be Fiscally Responsible
Our company's success is directly tied to optimizing the use of assets, finances, and resources. Our team members actively seek to conserve expenses and maximize available resources. Always keep in mind what is best financially for the company.
Be Confident, Make Decisions
Be Obsessively Clean
Make Wise Choices
EMPLOYEE & GUEST INTERACTIONS
Engage Every Guest and Client, Every Time
Deliver Customer Service that is Legendary
Start with "Yes"